06 Mei 2005

Tensennyerrrrrr!!!!

Arghh... ada satu benda yang menesenkan aku. Semua orang yang buat panggilan ke telefon bimbit aku hari ini masuk ke peti suara!! Macam mana aku nak kerja ni?! Ini semua gara-gara syarikat telefon bimbit nombor 1 Malaysia! Kata nak jadi nombor satu di region ini, tapi masalah aku kat rumah tangga sendiri pun tak terselesai!

Huh, tengok sajalah emel berjela di bawah tu. Dulu, masa aku di KL, dekat kawasan ibu pejabat dia pun ada masalah (KLCC). Tapi sekarang dengar kata dah OK. Dulu bayangkan melangkah beberapa tapak je ke depan, signal terus hilang. Langkah ke belakang balik, dapat semula full bar.

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Dear Customer Care,

Thanks for the response and also for a standard answer that every customer would probably get. Time is indeed precious. Am wondering why Celcom's and DiGi's coverages are far off better ...and the same time my mobile operator's coverage has become worst since the day I made the complaint...

Better be off the field than sitting on the comfortable laurels. Thank you.

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Customer Service wrote:
Dear Encik Mohd Khairul,

Thank you for your feedback on the network quality at Jalan Seroja, Taman Johor Jaya, Johor.

Please accept our apologies for any inconvenience caused by the unsatisfactory network quality in the above-mentioned location.

Our Engineers have checked and found that there is a site serving the area. The outdoor coverage for the area is good. However, we are unable to guarantee 100% indoor coverage as this depends on the structure of the building.

Rest assured, network quality improvement is a priority in Maxis. It is our intention to improve coverage and network quality in as many areas as possible. However, the process - to identify suitable sites, conduct engineering tests, get approvals from different authorities, build and optimise built sites - does take a lot of time and planning. We hope you will accord us your understanding and patience in this matter.

We are committed to ensuring our customers enjoy the best mobile network in Malaysia and indeed, in the region. Should you have any further inquiries, please feel free to contact us 03 7492 2123 or 123 from your mobile number or email us at customercare@maxis.com.my.

Thank you and we look forward to your continued support.

Yours sincerely,
XXX XXX
Customer Services

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>>> Mohd Khairul 15/04/2005 07:58:09 PM >>>
Dear XXX,

Below is my feedback:

Date & time: Every time - getting worse since last week.
Location: Jalan Seroja area (alongside Jalan Johor Jaya, behind Giant Hypermarket Plentong), Taman Johor Jaya, 81100 Johor Bahru (my address is one of those)
Signal bar - shows one to two bars (weak signal)
No message shown.
B party mobile number - lots of numbers. 80% calls received cut off when I'm in the area unless I find one spot to receive clearer signals.

Hope this helps. Thanks.


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Customer Service wrote:

Dear Encik Mohd Khairul,

Thank you for contacting Maxis.

We would appreciate if you could provide us with the following details for
further investigation.

- Date and time problem occurred
- Exact location where the problem occurred (full address with the landmarks like famous buildings that are close to your area.)
- Signal Bar indicated on the phone LCD when the problem occurred
- Message displayed on the LCD when the problem occurred
- B party mobile number

We look forward to your reply. Alternatively, you may call us at 03 7492 2123
or 123 from your mobile phone or email us at customercare@maxis.com.my should you require further assistance.

Yours sincerely,
XXX XXX
Customer Services

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>>> XXX@yahoo.com 11/04/2005 10:29:20 PM >>>
Name :mohd khairul
Email : XXX@yahoo.com
Contact (Mobile) : 01270XXXXX
Contact (Home/Office) : 01270XXXXX
Account : 1211XXXX
Occupation : Executive
Age : 0
Title : Complaint
Issue : Network
Products : Maxis Mobile
Comments : hope maxis can improve network coverage around jalan seroja area, tmn johor jaya, johor bahru. the signal is very weak at certain spots even outside buildings. lots of calls even from clients are cut off while talking and at the end have to resort using other operators' lines like celcom, digi and fixed line which are far off better than maxis. hope this can be improved soonest before more and more switching to other operators. appreciate your response. thanks.

1 ulasan:

  1. Perbedaan bahasa malaysia dan bahasa Indonesia :

    yuran - iuran
    kronik - kronis
    kerana - karena
    sahaja - saja
    iaitu - yaitu
    Tentera - tentara
    beret - baret
    universiti - universitas
    parti - partai
    Bahagian - bagian
    basika - sepeda
    rakan - rekan
    mangsa - korban
    polis - polisi
    Pilihan raya umum - pemilihan umum (pemilu)
    Parlimen - parlemen
    majoriti - mayoritas
    kerusi - kursi
    kereta - mobil
    ghairah - gairah
    Syarikat - serikat
    eksport - ekspor
    kenderaan -kendaraan
    kualiti - kualitas
    minit - menit
    lumba - lomba
    pusingan - putaran
    bas - bis
    rancangan - acara
    pengacara - pembawa acara
    televisyen - televisi
    imigresen - imigrasi
    muzik - musik
    bilik - kamar
    rasmi - resmi
    nombor - nomor
    arkitek - arsitek
    akauntan - akuntan
    peguam - pengacara
    doktor - dokter
    mahu - mau
    projek - proyek
    akhbar - surat kabar/koran
    bahawa - bahwa
    gerila - gerilyawan
    ibu negara - ibukota negara
    rasuah - korupsi
    laman - halaman
    hospital - rumah sakit
    jadual - jadwal
    Jepun - jepang
    wang - uang
    sokong - dukung
    sukan - olahraga
    Stadium - stadion
    kelmarin - kemarin
    Majlis - majelis
    cakera - cakram
    Amatur - amatir
    rekod - rekor
    lapan - delapan
    hujung - ujung
    bola sepak - sepak bola
    naib - wakil
    cuba - coba
    ubat - obat
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    isnin - senin
    khamis - kamis
    jumaat - jum'at
    kesihatan - kesehatan
    faraj - v(^_^)v
    beza - beda
    kedai - toko/kedai/warung
    jenayah - jenazah
    motosikal - sepeda motor
    bongsu - bungsu
    kahwin - kawin
    Aidilfitri - idulfitri
    Inggeris - inggris
    Sarjan - sersan
    jem - macet
    Erti - arti
    Kreativiti - kreativitas
    kicap - kecap
    realiti - realitas
    Pelancongan - pariwisata
    Tourism - turis
    kaunseling - konseling
    telefon - telepon
    mak cik - bibi/tante
    pak cik - paman/om
    herdik - hardik
    hari lahir - ulang tahun
    diskaun - diskon
    kalendar - kelender
    kempen - kampanye
    (^_^)Vh - narkoba (narkotik dan obat obatan terlarang)
    keganasan - terorisme
    peminat - penggemar
    bandar - kota
    tauladan - teladan
    satai - sate
    bercadang - berencana
    peti sejuk - lemari es/kulkas
    cawangan - cabang
    suruhanjaya - komisi
    timbalan - wakil
    sindiket - sindikat
    karnival - karnaval
    hairan - heran
    harung - arting
    putera - putra
    ofis - kantor
    mengenal pasti - mengidentifikasi
    urus niaga - bisnis
    insurans - asuransi
    maklum balas - umpan balik
    tindakan susulan - tindak lanjut
    Zohor - dhuhur
    Sekolah Rendah - sekolah dasar
    rakam - rekam
    Seram Sejuk - menggigil
    Sentiasa - senantiasa
    Pengetua - kepala sekolah
    tandas awam - WC umum
    puan - nyonya
    kad - kartu
    pakej - paket
    mac - maret
    jun - juni
    julai -juli
    ogos - agustus
    disember - desember
    lesen - lisensi
    rahsia - rahasia
    percuma - cuma-cuma/gratis
    jimat - hemat
    stesen -stasiun
    konsert - konser
    pelakon - aktor/artis
    menjejas - menulari
    teruk - parah
    dibuang kerja - dipecat
    datuk - kakek
    kasut - sepatu
    selopar - celana
    zirafah - jerapah
    sedar - sadar
    mula - mulai
    jawapan - jawaban
    nafas - napas
    padang - lapangan
    beg sandang - tas ransel
    berkubang - berendam
    paip - pipa
    lesi - lesu
    salji - salju
    pengsan - pingsan
    hantar - kirim/hantar
    penat - sesak
    istirehat - istirahat
    kuih - kue
    wayang - bioskop
    memujuk - membujuk
    beg - tas
    rosak - rusak
    popular - populer
    kredibiliti - kredibilitas
    Matematik - matematika
    fizikal - fisik
    enjin - mesin
    autonomi - otonomi
    moden - modern
    alam sekitar - lingkungan hidup
    arkib - arsip
    wabak - wabah
    kes - kasus
    suspek - tersangka
    kelmarin - kemarin
    justeru - justru

    BalasPadam

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